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*If you wish to cancel, Change or modify your order, you are requested to inform us immediately by call or email.

   If the order is dispatched we may not able to cancel, change or modify your request.

*If your order is already shipped then kindly send it back as it is sealed packed with all original documentation after receiving it under the return policies.


Package Refusal

If you change your mind after the dispatch of your order, Please do not refuse to accept the package and if you do so then Shipping Company will return the package back to us and return transportation, refusal of the package and custom charges will be going to cost us which we will deduct from the amount you paid us for that order. If you are not available for receiving the package, you are requested to call or email the local shipping company for deliver the package at the time of your availability, The Chess Empire will not be responsible if the package get returned and it may cost you all shipping and custom charges.

It is better you accept the product and return back under the return policy and it will cost very less.If you refuse to accept the product the all the charges from dispatching ,return ,refusal and custom charges will be paid by the customer only.