The Chess Empire Return Policies:
- If You wish to return your order for any reason .You have to report us within 30 days of your purchase by email or call.
- Once the return is approved. You have 10 days to book the return with its original packing at correct address with phone number and details given below.
Return will not be accepted if sent back without our knowledge and return authorized number.
- There will be no charges for restocking the return.
- The shipping charges will be deducted from the amount paid by customer whom The Chess Empire paid to the shipping company for the delivery of package. It is customer responsibility return them back safely with correct address.
- If by mistake wrong product reached, you are requested to inform us we will send you the immediately the same you ordered and pick up the wrong one.
- The refund will be issued to the same account or credit card from where we have received.
- If you have received any gift or accessories with the purchase should be returned back to us in same condition.
- If everything reaches back genuinely with no flaw the refund will be made in 5 working days.
- If customer has refused the parcel to accept the applicable charges of delivery cost, return cost, refusal charges and the customs will be charged.
Term & Conditions
- Item should be packed safely and properly and send back by the genuine shipping company which can be track easily.
- The address should be mention very clearly with postal code and phone number given below.
- The Chess Empire will not be responsible for any damage or loss of package while returning. It is customer’s responsibility to pack it safely and use the best courier service so it can reach to us.
- If you are sending damage pieces in return without our knowledge then the return will be not acceptable. Please be sure the product should not send back if damaged.
- Custom made orders and clearance products are not eligible for return Policy.
- It is very important to send all original documents and product certificate when returning item should be included.
Damaged goods arrived : Damaged
The Chess Empire is using best and safest packaging so that the product will reach you in perfect shape. We are using the best possible packaging for our all products and we are proud we are covering everything safely with no chance of any dent or damage to the products. Even after all safety we want to offer free replacement for any crack, damage or manufacturing fault.
No matter it is cracked or damaged during transit or what any other reason is the replacement will be sent within a day after the confirmation from customers. We offer you 10 days to get us noticed after the receiving date of the product with the images of default. Without any delay the pieces will be ship to you. The Golden Prestige Series or Luxury Chess pieces collection damaged pieces should be returned back by the customer.
Ebony Chess Board
Please note that Ebony Chess boards are not covered for warping or cracking as this is one of the precious wood with the nature of warp and get crack fast.